ARLO KEEPSAKES

We do not offer express shipping due to the cost.

Yes. We proudly ship worldwide! 🌎

Postage costs for international orders are generated at checkout.

Delivery times vary greatly between destination countries and regions - please see our general estimated timeframes listed for your country here.

Any customs or tax payment required by entry country will be the responsibility of the recipient.

If you require further information about your country’s taxes / duties, please contact your local customs or other relevant authorities directly.

If you’ve waited longer than the anticipated delivery time, please contact us straight away.

We’ll personally follow up with our postal provider to see where your order is.

Most of our pieces are beautifully crafted by a member of the ARLO team in small batches on a rotation schedule.

Follow us on Instagram or sign up to our email for release dates.

At Arlo Keepsakes we never put our products on sale.

We strive to offer the lowest possible price all year round, to all of our customers. However, we do understand that many of us are on tight budgets, and are becoming more conscious of our purchases.

We sometimes have samples or products used for photoshoots or events. If purchasing this stock appeals to you, please send us an email rachel@arlokeepsakes.com

We do not offer change-of-mind returns/refunds.

If anything you have ordered arrives damaged, please contact us straight away, providing us with your order number, and a description + photo of the damage. Damaged items must be reported within seven days of your order being marked as ‘delivered’ on tracking.

Arlo Keepsakes is not liable for the loss of items being returned, we recommend using a traceable delivery method with a signature and recording your tracking number. The shipping cost to return items is payable by the customer.